Coles Online goes regional

By Ian Beeck | posted on June 20, 2020

COLES has expanded its Coles Online service to Kojonup and Broomehill residents, offering customers the option to collect a bulk order from their closest Coles store, or have their groceries delivered by courier.

The new service has been tailored to remote communities, towns and islands located more than 100km from their closest Coles supermarket, and allows customers to receive perishable items like milk and bread frozen in boxes that are easy to transport over long distances.

The service has been introduced at 10 regional supermarkets across the state and is in response to an increasing demand from remote customers and community groups travelling long distances to stores and buying their groceries in bulk.

Coles Online General Manager Karen Donaldson said the new offering would allow Coles to serve more Western Australian customers than ever before.

“Providing this service to regional communities across Western Australia makes so much sense. Western Australia is incredibly diverse – some people live on remote stations or farms and others in very small communities that don’t have access to a supermarket,” she said.

“To ensure our customers have access to everything they need, we often pre-box orders and freeze milk, meat and other dairy products to maintain product quality for those customers who have a long journey ahead.”

Coles is also working with third-party transport companies to offer a delivery service to areas not typically serviced by Coles Online or where visiting a store for Click&Collect is not feasible for the customer.