Help to make the switch

By Ashleigh Fielding | posted on November 9, 2017

A NEW regional community relations team committed to aiding customer experience with the new National Broadband Network was launched on Tuesday at the Great Southern Development Commission.

NBN Local is the most recent initiative in telecommunication customer service for the network rollout that has been plagued by service delivery issues around the country.

Part of its focus will be educating Great Southern residents and businesses about the status of NBN network access and the available connection options.

“With the NBN rollout nearing completion in the Great Southern region, I will be working with local stakeholders and community groups to ensure any local problems are identified early and addressed,” Head of NBN Local WA Rachael McIntyre said.

“Along with other NBN representatives, I will continue attending events in the region to provide an update on the rollout of the NBN access network, as well as ensure residents and businesses are aware of what they need to do to connect and what choices they have when switching over.”

More than 22,450 homes and businesses across the Great Southern can now switch to NBN plans.

Once the NBN network goes live in a particular area, residents and businesses have an 18-month window to contact their preferred phone or internet provider and make the switch.

“After this time, the NBN broadband access network will replace most existing landline phone and internet services and the copper network will be decommissioned,” Ms McIntyre said.

“Even if people only have a home phone, they will still need to move to an NBN-powered plan.”

NBN representatives will be available to discuss the new network with customers at this weekend’s Albany Agricultural Show.